Refund Policy

This Refund Policy establishes standardized, fair, and transparent rules governing return applications, refund reviews, refund processing, and related service specifications for all orders placed on our website. This policy applies to all products, all customer groups, and all global shipping regions served by the platform. It is formulated to fully protect consumers’ legitimate shopping rights and interests, standardize after-sales service procedures, and ensure every shopping experience is secure, reliable, and risk-free. By completing purchases on our website, customers confirm that they have fully read, understood, and agreed to all terms of this Refund Policy. All services are implemented strictly in accordance with the published official rules without arbitrary modification or exception.

1. General Service Rules & Pre-Refund Instructions

All products provided on our website are high-quality skincare goods with guaranteed quality and complete pre-shipment inspection procedures. Every product will undergo strict inspection of appearance, performance, packaging integrity, and product qualification before warehousing and shipment to ensure that all commodities delivered to customers are intact and qualified. We adhere to a customer-oriented service principle, providing inclusive and user-friendly after-sales return and refund services, so that every customer can shop with confidence and zero risk.
All transactions on the website are uniformly settled in USD. All displayed prices, discount amounts, order total amounts, and refund amounts are subject to the unified USD standard, ensuring the accuracy, fairness, and consistency of all fund settlement links. There will be no arbitrary price adjustment, exchange rate difference deduction, or hidden charge deduction in any refund scenario.
Our platform provides global free shipping services for all orders. All shipping fees, customs duties, import taxes, and any other additional fees incurred during international transportation and customs clearance are fully undertaken by the platform. Customers do not need to bear any extra costs in the whole shopping process. This rule is applicable to all original orders and eligible return and refund orders, effectively avoiding any additional economic burden for customers.

2. Order Fulfillment & Logistics Description

In order to ensure efficient and stable order delivery, we implement standardized order processing and global logistics distribution procedures. All valid orders completed with payment will be processed and arranged for shipment within a unified and efficient processing cycle. The whole international transportation process is stable and standardized, with a predictable and reliable overall delivery cycle, enabling customers to receive ordered products in a timely manner.
During the logistics transportation process, we adopt professional anti-collision, shockproof, and moisture-proof packaging suitable for skincare products to reduce the risk of product extrusion, damage, or leakage during long-distance cross-border transportation. If customers encounter abnormal logistics situations or product problems after receiving goods, they can initiate consultation and after-sales application in accordance with official policy procedures.

3. Eligibility for Returns

We implement an industry-leading customer-friendly return rule. All products sold on the website support return applications within a long and unified return window. Customers can initiate return requests for any purchased products within the valid return period if they are not satisfied with the products, or the products fail to meet personal usage expectations, skin adaptation needs, or shopping requirements.
Our return service does not set complicated threshold restrictions or limit customers’ return reasons. Whether it is personal skin discomfort, product effect does not match expectation, inappropriate product style, accidental repeated purchase, or other personal reasons, customers can apply for returns in compliance with official specifications, fully respecting every customer’s independent shopping experience and subjective evaluation rights.
To ensure the smooth progress of return review and refund processing, returned products need to maintain unused, unopened, undamaged, and resalable overall status, with complete original packaging, accessories, and labels. Products damaged due to personal use, artificial damage, missing accessories, or excessive packaging damage that affects secondary sales will not be eligible for return and refund services.

4. Return Application Process

All return and after-sales consultation and application operations need to be completed through the unified official service entrance. Customers who need to apply for returns can submit relevant demands and information through the Contact Us page of the website. Our professional customer service team will guide customers to complete subsequent return procedures in accordance with standardized processes.
Customers need to provide valid order information, including order-related records and proof of product status, when submitting return applications, to assist the team in quickly verifying order validity and accelerating return review progress. After the application is approved, customers will obtain standardized return processing guidelines and follow-up operation instructions to ensure that the return process is standardized and effective.
We recommend that customers properly keep product packaging and related order vouchers within the valid return period to avoid affecting the normal processing of after-sales services due to missing vouchers or damaged packaging.

5. Refund Processing Rules & Time Limit

After the customer’s returned goods are successfully delivered to the designated return address and pass the official inspection and verification, we will immediately launch the formal refund procedure. The inspection standard is based on whether the returned product is intact, unused, and in line with return eligibility. After the review is passed, all eligible refund applications will be completed within a unified and stable refund processing cycle.
All refunds will be returned through the customer’s original payment channel, and the refund amount is subject to the actual payment amount of the original order. We will not arbitrarily deduct any fees, including handling fees, service fees, or operation fees, for eligible return and refund orders. For orders enjoying platform discount activities, the refund amount will be calculated based on the actual settlement amount of the order, ensuring fair and transparent fund settlement.
Due to the differences in processing mechanisms of different payment channels, the final arrival time of refunds may have a slight floating range on the basis of the official processing cycle, which belongs to normal payment channel system fluctuations. We will complete all internal refund operations within the specified time limit to ensure that customers receive the refund funds as soon as possible.

6. Special Situation Processing Rules

For products with quality problems, packaging damage, missing items, or wrong goods delivered due to our pre-shipment inspection and warehouse arrangement errors, we will take full responsibility. After customers provide valid proof, we will provide free return, exchange, or full refund services in accordance with the actual situation, and bear all corresponding responsible costs.
In case of abnormal logistics delays, lost packages, or goods damage caused by logistics transportation, we will assist customers in verifying logistics problems, follow up the whole process of problem handling, and provide corresponding after-sales solutions in accordance with the actual situation to fully protect customers’ legitimate rights and interests.

7. Service Exclusion Instructions

The following situations do not belong to the scope of free return and refund services: product damage and dirt caused by personal use, improper storage, and artificial factors; product packaging damage caused by personal disassembly that affects secondary sales; overdue return applications beyond the valid return window; and invalid return applications with false information or incomplete vouchers.
We will strictly review all return applications, reject invalid and non-compliant return demands in accordance with official rules, and maintain the standardization and fairness of after-sales service while protecting legitimate customer rights and interests.

8. Policy Update & Right Interpretation

We reserve the right to adjust, optimize, and update the terms of this Refund Policy according to business development, platform function iteration, industry service norms, and cross-border e-commerce compliance requirements. All updated policy contents will be released through the official website page in a timely manner, and the latest published official terms shall prevail.
Customers’ continued use of the website for browsing, ordering, and purchasing after the policy update is deemed as recognition and acceptance of the latest refund service terms. It is recommended that customers check the latest policy content regularly to ensure a clear understanding of after-sales service rules.

9. Official Contact Channel

If customers have any questions about return eligibility, application procedures, refund progress, fund arrival, and other after-sales related matters, please contact our official professional customer service team through the website’s Contact Us page. We will provide accurate policy interpretation, professional problem solving, and efficient after-sales docking services to ensure that every customer’s reasonable demand is responded to and properly handled.