Shipping Policy

This Shipping Policy serves as the official and standardized guideline for all order processing, product shipment, logistics delivery, customs clearance, and distribution related services on our website. The policy applies to all users, customers, and transaction orders generated on the platform, covering all regional markets where our products are available for delivery. By placing orders and completing purchases on this website, all customers fully acknowledge and unconditionally agree to all the terms and regulations stated in this Shipping Policy. We formulate all shipping rules based on cross-border e-commerce standard specifications to ensure standardized, transparent, and reliable logistics services for every customer, while safeguarding the legitimate rights and interests of all parties in the transaction process.

1. Order Processing & Shipment Schedule

All successfully paid and verified orders will enter our official warehouse processing queue immediately. We implement standardized and efficient order review, product inspection, packaging, and shipment procedures to ensure timely order fulfillment. All qualified orders will be processed and dispatched within a unified standard processing cycle after payment confirmation.
Before shipment, every product will go through strict quality inspection, appearance check, and packaging confirmation. Our warehouse team will verify order information, product specifications, and product integrity one by one to avoid wrong item delivery, missing items, or shipment of defective products. All products are packaged with professional skincare product protective materials, adopting shockproof, moisture-proof, and pressure-resistant packaging designs suitable for long-distance cross-border transportation, which can effectively protect product quality and packaging integrity during logistics circulation.
Once the order completes warehouse outbound and shipment procedures, the relevant logistics status will be updated synchronously. Customers can track the real-time transportation progress of their orders through official logistics inquiry channels. For any questions about order processing status and shipment progress, customers can submit consultation requests via the Contact Us page on the website, and our team will provide timely feedback and professional assistance.

2. Global Delivery & Transit Time

We support global cross-border delivery services and have established stable and mature international logistics cooperation channels covering multiple regions around the world. All orders will be delivered through formal and compliant international logistics providers to ensure the stability and safety of the entire transportation process.
The overall delivery cycle of all international orders follows a unified and stable standard. After the order is successfully shipped from the warehouse, the goods will complete cross-border transportation, customs clearance and regional distribution in turn, and the whole delivery process can be completed within the standard time range. The delivery cycle is a stable reference time based on long-term logistics operation data. Individual order transit time may have minor fluctuations due to regional differences, customs clearance efficiency, and objective logistics factors, which belong to normal industry situations.
During peak shopping periods, holiday seasons, or occasional logistics resource adjustments, the order delivery progress may be slightly delayed. We will actively follow up on abnormal logistics orders, monitor the transportation status in real time, and assist customers in solving various logistics problems to ensure that customers can receive their purchased products in an orderly manner as far as possible.

3. Customs Clearance & Tariff Regulations

For all cross-border orders generated on the website, we undertake all customs duties, import taxes, and various official handling fees incurred during customs clearance. All tariff-related costs in the cross-border logistics process are fully borne by our platform, and customers do not need to pay any additional customs fees, import charges or related miscellaneous fees during the whole process of order receiving.
We cooperate with formal customs clearance service institutions to complete standardized declaration and customs clearance procedures for all international orders in accordance with the laws and industry specifications of relevant regions. All commodity declaration information is true, accurate and compliant, which can effectively ensure the smooth progress of customs clearance and avoid customs detention or clearance abnormalities caused by non-compliant declaration.
In case of customs inspection, information verification and other routine official operations, our team will actively cooperate with the relevant work and follow up the customs clearance progress in real time to ensure that the order can complete the customs clearance process efficiently and enter the subsequent distribution link normally.

4. Unified Transaction Currency Standard

All commodity pricing, order settlement and related service charging standards on the website adopt a unified USD currency unit. All settlement links involved in order transactions are standardized based on USD to ensure the accuracy, clarity and consistency of order amount calculation. There will be no price conversion deviation or ambiguous charging standards due to currency differences, providing customers with transparent and standardized transaction settlement services.

5. Logistics Abnormality Handling Rules

In view of common abnormal situations in cross-border logistics, we have formulated complete after-sales handling specifications to fully protect customers’ shopping rights and interests. If the order is delayed abnormally for a long time, lost in transit, or damaged due to logistics transportation problems, customers can feedback the situation through the official contact channel and provide valid relevant vouchers.
After receiving the customer’s feedback, our team will verify the logistics abnormality in the first time, communicate and coordinate with the logistics service provider, and formulate targeted solutions according to the actual situation, including supplementary delivery, verification compensation and other effective processing methods, to ensure that customers’ legitimate rights and interests are fully guaranteed.
For product damage, extrusion deformation, liquid leakage and other problems caused by improper logistics transportation, we will confirm the responsibility scope and provide corresponding after-sales solutions in strict accordance with the official policy standards, so as to solve customers’ shopping risks caused by logistics abnormalities.

6. Delivery Specification & Customer Notes

Customers need to fill in accurate, complete and valid delivery information when placing orders, including detailed delivery address, valid contact information and correct postal code, so as to ensure smooth logistics distribution and accurate goods receiving. If the delivery address is incomplete, the information is wrong or the contact is unavailable, resulting in failed delivery, goods return or order delay, the relevant consequences will be borne by the customer.
After the goods arrive at the destination, customers are advised to check the outer packaging integrity and product status in a timely manner. If any abnormal problems such as damaged packaging, missing goods or inconsistent products are found, customers can contact our customer service team in time to complete problem verification and after-sales docking within a valid time.
We do not support active modification of order address and logistics information after the order is shipped. Customers are required to confirm all order and delivery information carefully before order payment to avoid subsequent logistics problems caused by information errors.

7. Policy Update & Interpretation

We reserve the right to optimize and adjust the terms of this Shipping Policy according to business development, logistics channel iteration, cross-border industry specification updates and regional policy changes. All updated policy contents will be displayed on the official website in a timely manner, and the latest officially released terms shall prevail.
Customers’ continued browsing, ordering and purchasing behavior on the website after the policy update will be deemed as acceptance and recognition of the latest shipping service terms. It is recommended that users regularly check the latest policy content to ensure a full understanding of our logistics service rules.

8. Official Contact Channel

If customers have any questions about order shipment progress, logistics inquiry, customs clearance rules, abnormal logistics handling and other shipping related matters, please contact our professional customer service team through the Contact Us page of the website. We will provide accurate policy interpretation, real-time progress follow-up and efficient problem-solving services to ensure that every customer’s shopping process is smooth and reassuring.

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